Question 1

What documents do I need to present at the Europcar counter when I pick up my vehicle?

Accepted Answer

You will need to present to our customer representative:
1) your normal driver&#x27;s license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.
2) your identification document such as your passport (or your national identity card) 
3) your valid credit/debit card with an expiry date after the return date. If you use a Europcar prepaid voucher as mean of payment (with a specified value or the mention &#x27;Group & Days apply&#x27;), you must also present a credit/debit card for those charges which have not been prepaid (such as extras, refueling charge, deposit). Please check the list of accepted credit cards in the country rental conditions.
NOTE: Points 1) and 2) are applicable to all additional drivers, if any.

Question 2

Do I need to return the car with a full tank of fuel?

Accepted Answer

Rules applicable to fuelling and refuelling depend on the country of rental and the type of rental product you have elected. Please check carefully the rules applicable for every rental you make.Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 3 situations may then arise:
1. Return of the vehicle with the same level of fuel tank:
We provide you with a vehicle with a full tank of fuel of a determined level of fuel mentioned in the Rental Agreement.
You return the vehicle with an identical level of fuel.
You pay nothing for either refuelling charge or fuel. Please note that Europcar may require you to provide a proof of fuel purchase (receipt).
2. Return of the vehicle with a different level of fuel tank than the level of fuel tank mentioned at pick-up time (Refuelling charge):
If you have not taken up the full tank option and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge
3. Full Tank Option
At pick up you have the possibility to pay for the price of a full tank of fuel. The cost of this will depend on the vehicle category.
You may return the vehicle with whatever fuel is left in it.
Whilst Europcar will not charge you for any refuelling charge but Europcar will not reimburse you for any unused fuel.

Question 3

Can I use a debit card?

Accepted Answer

The main driver must provide a major personalised credit/debit card in their own name to complete the booking which must be used to pay the deposit and also produced on arrival.
We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a personalised credit/debit card as we do not accept other forms of payment (cash, prepaid cards, unpersonal debit cards, electronic cards or the credit card from a third party will not be accepted).Please refer to our Terms & Conditions section of our website.

Question 4

How do I extend the length of my rental?

Accepted Answer

Rental extension is possible depending on availability of the vehicle. You need to contact the pickup station or the local call center which will provide the approval. The extension will be charged at the local daily rate.

Question 5

Can I transport a pet in the car?

Accepted Answer

Pets are allowed in our vehicles. Written permission from the Europcar rental station is required to transport other live animals. Any special cleaning costs required are to be borne by the tenant. Special cleaning costs are calculated according to the effort, but at least with a special cleaning fee. You are allowed to prove that the damage did not occur at all or that it is significantly lower than the flat rate.

Question 6

Can I also rent commercial vehicles by the hour or long term?

Accepted Answer

The minimum rental term is 4 hours. This is the night rate – available between 6 p.m. and 7 a.m. There are also half-day rates for up to 5 hours and full-day rates that are valid for 24 hours of use (i.e. one day). Rentals over 30 days are long-term rentals. Are you a corporate customer who regularly needs commercial vehicles? Then please contact our Sales Team directly (sales@europcar.ch) for a quote.

Question 7

Can I return the vehicle outside normal opening hours?

Accepted Answer

Most Europcar rental stations have a key box. You can deposit the vehicle keys there outside normal opening hours. Please ask your chosen station about the local arrangements when making your booking.

Question 8

Where can I park my own vehicle while renting the vehicle?

Accepted Answer

Please contact the rental station in advance to arrange parking for your own vehicle on site or nearby during the rental period. We will gladly provide you with details of local parking options.

Question 9

What driving licence category do I need to rent commercial vehicles from Europcar Switzerland?

Accepted Answer

You can rent any Europcar Switzerland commercial vehicle if you have a Category B driving licence.

Question 10

Can I return the commercial vehicle to a different rental station?

Accepted Answer

For rentals during the week (Monday - Thursday), one-way rentals between some rental stations are permitted. Please note that this is only possible within Switzerland. Your Europcar rental station will be happy to inform you about the possibilities of a one-way hire.

Question 11

Can I drive the commercial vehicle abroad and return it there?

Accepted Answer

Driving abroad is permitted, but the vehicle must always be returned in Switzerland. One-way rentals from Switzerland to other countries are not permitted. If you are driving to Croatia, the Czech Republic, Hungary, Slovakia or Slovenia, you will need to pay a border-crossing fee. You can add this option when booking the vehicle on our website. If you are booking the vehicle directly at one of our stations, please ask the staff there.

Question 12

How many kilometres are included when renting a commercial vehicle?

Accepted Answer

150 kilometres are included per rental day. If necessary, you can easily adjust the mileage limit during the booking process – at an attractive surcharge.

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