Q: What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

<p>We&#39;re here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately.</p>

Question 1

Can I move through any country of the European Union / Switzerland with this vehicle?

Accepted Answer

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance or travel restrictions. Our standard policy & charges for one-way hires for drop off in different stations/countries applies.

Question 2

Am I sure I won&#x27;t be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

Accepted Answer

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitizing surfaces within the vehicle.

Question 3

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

Accepted Answer

We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately.

Question 4

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement ?

Accepted Answer

The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy. Europcar provides both flexible adjustment or cancellation free of charge for all of our customers up to 48h before pick-up.

Move safely with flexibility

ENJOY THE BEST TRAVEL EXPERIENCE

“Safety Program”, our #1 commitment

MANAGE YOUR BOOKING WITH EASE

FREQUENTLY ASKED QUESTIONS

Can I move through any country of the European Union / Switzerland with this vehicle?

Am I sure I won't be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement ?