Move safely with flexibility

Safety program

ENJOY THE BEST TRAVEL EXPERIENCE

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.

“Safety Program”, our #1 commitment

  • “zero contact” policy

  • stringent cleaning and disinfection of stations and vehicles

  • social distancing practices and processes

Your safety as well as the safety of our employees is our top priority.Watch this video to learn more about our safety and cleaning measures.

Europcar App - MOVE WITH FLEXIBILITY

MANAGE YOUR BOOKING WITH EASE

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

  • Enjoy free and unlimited modifications,

  • Cancellation is free of charge up to 48 hours before the pick-up time.

  • For cancellations made later than this, a cancellation fee of CHF 75 / EUR 50 / GBP 45/ AUD 65/ NZD 50 / 370 DKK (depending on local currency) or the whole price of rental if value is lower, will be charged.

Benefit from a contactless experience

We strictly comply with hygiene and social distancing best practices

Infographic-contactless-journey
We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.

FREQUENTLY ASKED QUESTIONS

A thourough, multi stage sanitization process of our vehicles

Sanitized key placed in a sealed envelope

A thourough, multi stage sanitization process of our vehicles