Happy to help

It is important for us for you to be happy, with no unfulfilled wishes. To achieve this, we act according to our "happy to help" principles:

Our customers' needs guide our actions and determine our services. This enables us to ensure continuous growth and financial independence.

We speak the same language as our customer. Our statements are simple and understandable. We only promise what we can actually deliver.

We are friendly and attentive listeners, and we respond to the specific questions of each of our business partners. In this way we demonstrate competence, flexibility and a sense of responsibility. We mutually recognise extraordinary performances and ideas.

Our locations have a uniform image. We ensure tidiness and availability in accordance with our quality standard.

The composition of our fleet corresponds to the demands of our customers. We maintain and service our vehicles according to uniform criteria, and our primary attention goes to safety and cleanliness.

We organise our working processes such that we can rapidly and correctly respond to the needs of our customers.

We continuously compare the current satisfaction level of our customers, the quality of our work and the profitability of the individual business areas to our targets, and we respond immediately to variances.


Subscribe to our newsletter
Take advantage of exclusive benefits


Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!